Last updated: [Insert Date]

Welcome to PoolsGamesSale.com, your trusted online retailer for premium pool products from Intex, Bestway, and GRE. These Terms and Conditions govern your use of our website and all purchases made through it. By accessing our site and making purchases, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to customers worldwide, excluding certain Asian countries and remote areas. By using our site, you confirm you are at least 18 years old or have parental consent.

1.2 Intellectual Property Rights

All content on PoolsGamesSale.com, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

2. Product Information

2.1 Product Range

We specialize in:

  • Pool cleaning equipment
  • Filtration systems
  • Pool furniture
  • Inflatable pools
  • Steel frame pools
  • Water games and accessories

2.2 Product Descriptions

We strive for accurate product descriptions and images, but slight variations may occur. All products are from our trusted brands: Intex, Bestway, and GRE.

2.3 Product Availability

All items are subject to availability. We reserve the right to limit quantities and reject orders due to errors in pricing or product information.

3. Ordering and Payment

3.1 Order Process

Orders are processed within 1-2 business days. You will receive an order confirmation email with details of your purchase.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

3.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to market changes or errors.

3.4 Order Cancellation

You may cancel your order before shipment by contacting our customer service at [email protected].

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping: Via DHL or FedEx – £12.95, delivered within 10-15 business days after dispatch
  • Free Shipping: Via EMS for orders over £50 – delivered within 15-25 business days after dispatch

4.2 Delivery Times

Delivery times are estimates and may vary by destination. We are not responsible for delays caused by customs, weather, or other unforeseen circumstances.

4.3 Receiving Your Order

Please inspect your delivery immediately. Report any damage within 48 hours to [email protected] with photos of the damage.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items, provided they are:

  • Unused and in original condition
  • In original packaging with tags attached
  • Accompanied by proof of purchase

5.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Inflated or used inflatable pools
  • Opened or used water games
  • Installed or used filtration products

5.3 Return Process

To initiate a return:

  1. Contact us within 15 days at [email protected]
  2. Complete the Return Request Form
  3. Wait for approval and instructions
  4. Ship the item to our warehouse at: 44 Gravenchon Way, Wells, GB CH2D 5VP

5.4 Refunds

Refunds are processed within 3 business days of receiving your return. Original shipping fees are non-refundable unless the return is due to our error.

5.5 Exchanges

Follow the return process and clearly state the item you wish to exchange for. Additional shipping charges may apply for international exchanges.

6. Customer Responsibilities

6.1 Accurate Information

You are responsible for providing accurate delivery and payment information. We are not liable for delays or failures due to incorrect information.

6.2 Product Use

You agree to use all products according to manufacturer instructions and safety guidelines. We are not liable for misuse or improper installation.

6.3 Return Shipping

Customers are responsible for return shipping costs unless the item was sent in error or is defective. We recommend using trackable shipping.

7. Liability Limitations

Our liability is limited to the purchase price of the product. We are not liable for:

  • Indirect, incidental, or consequential damages
  • Product misuse or improper maintenance
  • Events beyond our reasonable control (force majeure)

8. Privacy and Data Protection

We handle your personal information according to our Privacy Policy, which complies with GDPR and other applicable data protection laws.

9. Governing Law

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of our site after changes constitutes acceptance of the new Terms.

11. Contact Us

For questions about these Terms or our products:

Email: [email protected]
Business Hours: Monday-Friday, 9:00 AM – 5:00 PM GMT
Address: 44 Gravenchon Way, Wells, GB CH2D 5VP

Thank you for choosing PoolsGamesSale.com for your pool and water game needs!