At PoolsGamesSale.com, we’re committed to making your pool shopping experience as smooth and enjoyable as possible. Whether you’re purchasing cleaning equipment, filtration systems, or inflatable pools from our trusted brands (Intex, Bestway, and GRE), we want you to be completely satisfied with every purchase.

Shipping Information

Order Processing & Delivery Times

  • Order Processing: 1-2 business days
  • Standard Shipping: Via DHL or FedEx – 10-15 business days after dispatch (£12.95)
  • Free Shipping: Via EMS for orders over £50 – 15-25 business days after dispatch

Please note: Delivery times may vary for international destinations. We currently ship worldwide except to some Asian countries and remote areas.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for your convenience.

Our Hassle-Free Returns Policy

We stand behind the quality of our pool products and want you to be completely satisfied. If you’re not happy with your purchase, we offer a straightforward returns process.

Return Eligibility

  • Most items can be returned within 15 days of receiving your order
  • Item must be unused and in original condition
  • Original packaging must be intact
  • Proof of purchase is required

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Inflatable pools that have been inflated or used
  • Water games that have been opened or used
  • Filtration products that have been installed or used

These exceptions apply unless the item arrived damaged or defective.

How to Return an Item

  1. Contact Us within 15 days of receiving your order by emailing [email protected] with your request
  2. Complete the Return Request Form (template provided below)
  3. Wait for Approval – We’ll respond within 2 business days with return instructions
  4. Package Your Item securely in its original packaging
  5. Ship Your Return to our warehouse at the address provided in your approval email

Return Request Form Template

Subject: Return Request – [Your Order Number]

Email Body:
Dear PoolsGamesSale Customer Service,

I would like to request a [return/exchange] for my recent purchase (Order #______).

Product Name: [Product Name]
Reason for Return: [Please specify reason]
Preferred Resolution: [Refund/Exchange for [Product Name]]

Please advise on next steps. I look forward to your reply.

Best regards,
[Your Full Name]
[Your Contact Number]

Refund Process

Once we receive your returned item:

  • We will inspect the item within 3 business days
  • Upon approval, your refund will be processed to your original payment method
  • Refunds typically appear in your account within:
    • Credit/Debit Cards: 5-10 business days
    • PayPal: 3-5 business days

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For exchanges:

  • Follow the same return process above
  • Clearly state the item you wish to exchange for in your request
  • We will ship your replacement item once we receive the original product
  • Additional shipping charges may apply for international exchanges

Return Shipping

Customers are responsible for return shipping costs unless the item was sent in error or is defective. We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Damaged or Defective Items

If your item arrived damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect and packaging
  • We will arrange for a replacement or refund at no additional cost to you

Contact Us

For any questions about our returns policy, please contact our customer service team:

Email: [email protected]
Business Hours: Monday-Friday, 9:00 AM – 5:00 PM GMT
Company Address: 44 Gravenchon Way, Wells, GB CH2D 5VP

We appreciate your business and will make every effort to ensure your complete satisfaction with our pool products and accessories from Intex, Bestway, and GRE.