FAQ

We offer a wide range of pools including inflatable pools and steel pools from top brands like Intex and Bestway. Whether you’re looking for a quick-set inflatable pool or a durable steel frame pool, we’ve got options to suit every backyard.

Absolutely! Our range includes everything you need for pool care (cleaning and filtration equipment), comfort (pool furniture), and fun (water games). We’re your one-stop shop for complete pool solutions.

Consider your available space and how many people will typically use the pool. Our product descriptions include dimensions and recommended user capacity. When in doubt, our customer service team can help you choose.

We process all orders within 1-2 business days. Delivery times then depend on your chosen shipping method:
– Standard Shipping (DHL/FedEx): 10-15 business days after dispatch (£12.95)
– Free Shipping (EMS): 15-25 business days after dispatch (for orders over £50)

Yes! We ship globally, though some remote locations in Asia and other regions may have restrictions (especially for free shipping). Check at checkout if your location is eligible.

Certainly! You’ll receive a tracking number via email once your order is dispatched. Use this to follow your package’s journey right to your doorstep.

For time-sensitive deliveries (like pool equipment for a specific event), we recommend ordering at least 3 weeks in advance and selecting standard shipping for the most reliable timeline.

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.

Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.

No, you can check out as a guest. However, creating an account lets you track orders more easily and saves your information for faster future purchases.

We offer a 15-day return policy from the date of receipt. If any item arrives damaged or isn’t quite right, simply contact our customer service team at [email protected] to arrange a return or exchange.

For items that are damaged or incorrect due to our error, we’ll cover return shipping costs. For other returns, the customer is responsible for return shipping.

Once we receive your returned item, we’ll process your refund within 5 business days. The time it takes for the refund to appear in your account depends on your payment provider.

While we include all necessary customs documentation, some countries may charge import duties or taxes. These are the customer’s responsibility and aren’t included in our prices or shipping costs.

Some remote locations may have shipping restrictions. If your country isn’t available, please contact us at [email protected] and we’ll check if we can arrange delivery.